Return & Refund Policy

Return Eligibility

To be eligible for a return, your item must meet all of the following criteria:

• Returned within 30 days of the delivery date (as shown on tracking)
• In original, unused condition — not used, washed, or operated
• In its original packaging, including all accessories, manuals, and inserts
• Accompanied by a valid proof of purchase (order number or email confirmation)

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, assembled, or show signs of wear
• Items with missing parts, accessories, or original packaging
• Items returned more than 30 days after the delivery date
• Items marked as “Final Sale” at the time of purchase
• Items damaged due to misuse, negligence, or improper maintenance

How to Start a Return

1. Contact us at customer-service@tech-etcetera.com or call +1 (866) 471-2011 with your order number and reason for return.
2. Receive return instructions — We will respond within 1–2 business days with a return authorization and shipping instructions.
3. Pack your item securely in its original packaging. Include all original accessories, manuals, and components.
4. Ship your return using the provided instructions. We recommend using a trackable shipping method. You are responsible for return shipping costs unless the item was defective or incorrect (see below).
5. Receive your refund — Once we receive and inspect your return, we will process your refund within 5–10 business days.

Refund Processing

Approved refunds are issued to the original payment method used at checkout. Refund timelines:

• Inspection period: 1–3 business days after we receive your return
• Refund processing: 5–10 business days after approval
• Bank/card processing: An additional 2–5 business days depending on your bank

You will receive an email confirmation once your refund has been issued. If you haven’t received your refund within 14 business days of our confirmation email, please contact your bank or card issuer first, then contact us.

Original shipping charges (if any were paid) are non-refundable unless the return is due to our error.

Defective, Damaged, or Incorrect Items

If you received an item that is defective, damaged in transit, or not what you ordered, we will make it right at no cost to you. Please:

1. Take photos of the item and packaging
2. Contact us within 48 hours of delivery at customer-service@tech-etcetera.com
3. Include your order number, photos, and a description of the issue

For defective, damaged, or incorrect items we will cover the full cost of return shipping and offer either a full refund or a free replacement at your preference.

Exchanges

We do not process direct exchanges at this time. If you would like a different item, size, or color, please return the original item for a refund and place a new order for the item you want. This ensures the fastest possible turnaround.

Order Cancellations

If you need to cancel an order before it ships, please contact us immediately at customer-service@tech-etcetera.com or +1 (866) 471-2011. We process orders quickly, so we cannot guarantee cancellation once an order is in fulfillment. If your order has already shipped, please follow the return process above.

Contact Us

Our customer service team is happy to help with any return or refund questions.